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Pet Treasures

A Division of Thompson Enterprises
P.O. Box 734
  Redwood City, CA  94064

Phone: (877) 260-2046

Shipping Info 
Return Cancellation and Credit Policy 
Security Guarnantee
Privacy Policy

 Shipping Info:

Pet Treasures ships your purchase directly to the 'Shipping Address' you put on your order form.  Shipping charges are a flat rate based on Ground Delivery of the carrier of our choice.  Carriers of choice are any of the following and selected by Pet Treasures at the time of shipping; U.S. Postal Service, FedEx Ground or United Parcel Service Ground.  We ship to U.S. addresses only, sorry no International Shipping.  No expedited shipping is available.

 Return/Cancellation/Credit Policy: 

Your satisfaction with the products you purchase and receive is our number one goal.  If for any reason you are not satisfied with your purchase you may return it within 30 days of the shipment date.  Please follow the instructions to make sure your purchase is returned and credited promptly. 
  • Please use the original carton and packing material if possible. 
  • Address the package to the shipped from location listed on the packing slip. 
  • Indicate on the packing slip the item and quantity being returned, & a brief explanation why you are returning the merchandise. 
  • Include documentation supporting any return shipping charges. 
  • Place the packing slip inside the carton and seal the carton with appropriate packaging tape. 

Packages must be returned via 'UPS Ground' or the 'U.S. Post Office Parcel Post with Delivery Confirmation'. 
Please be sure to retain the tracking number for all boxes in case shipment must be traced.  Collect shipments will be refused and returned to sender. 
Your return will be posted to your account with us.  A credit will be issued to the credit card on which the original purchase was made. 

If for some reason, you did not receive your order and it has been longer than 14 business days, we will follow up with the shipping company and put a tracer on the original shipment. If our inquiry states you never received the item, we will mail you out a replacement immediately if possible.  If our inquiry states you received the item you will be billed for the second shipment, however, once we receive the original shipment back, you will be credited back to your credit card the price of that item(s) less shipping fees. 

Damaged Merchandise: 

In the event your purchase was damaged in transit please contact us immediately.  Damage claims must be reported to us within 14 days of the shipment date. Please include your order number in all correspondence. 

 Security Guarantee: 

Pet Treasures has employed the most advanced technology available to make sure your credit card transactions are private and secure.  Our Secure Socket Layer (SSL) software will encrypt all of your personal & contact information, your credit card number.  This encryption will avoid any outside interception.  All credit card transactions are processed by VeriSign. If you have any questions or concerns regarding our credit card security policies, please feel free to contact us. 

 Privacy Policy: 

We intend to protect your privacy as is reasonably possible for Internet users who visit our site.  We believe that you have a right to privacy.  We want you to understand the manner which we will use any personal information you give us.  If you wish to make a purchase, you will be required to provide certain information that identifies you such as your name, address, and e-mail address.   If you place an order and provide banking or credit card information, your financial information will only be used to process that order. 

Pet Treasures will not sell or give any third party your personal information. When you purchase something from us, it is confidential, and we will not sell or give any third party your personal information. Contact us if you have further questions.